Refund policy

Earth Apparels (EA) Returns & Cancellations

EARTH APPARELS RETURNS & REFUNDS

Did not like the apparels you shopped for? Changed your mind after receiving your order? No worries! We respect the fact that many times you buy a fashion apparel product but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. We value your money and do not want you to waste it on a product you will never use. Therefore, we offer a very simple 3-step return policy to our customers. A coupon code equivalent to the returned product value will be shared with you for your future purchases. Below are the 3 steps for returning your Earth Apparels purchases.

  1. Inform: You need to share the name and image of the product via email at info@earthapparels.com within 48 hours from the time you receive your product. We will then review and approve your return request to proceed to the next step.
  2. Return: Once you receive our confirmation and approval for your return request, you need to ship the products back to us with all original packaging, keeping them safely inside the original box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of return shipping will be borne by the customer. The product(s) must be in original, unused condition with intact packaging. We will not be able to process a refund coupon code if the product(s) arrive damaged or are shipped without their original packaging. Please use a reliable courier service and share the tracking details once the package is shipped.
  3. Refund: The final step starts once we receive the returned package from you. We will notify you within 24–48 hours of receiving your package. Upon a successful quality check, we will calculate your applicable credit as per our Refund Policy.

Cancellation of Your Order

Every order is generally fulfilled within 2 hours of placement. Orders placed on our website are only eligible for cancellation until they have been shipped from our warehouse.

  • For COD (Cash on Delivery) Orders: We will call you for an order confirmation before shipping.
  • For Prepaid Orders: If cancelled before shipping, you can choose to receive either a full refund coupon code or a direct refund back to your original payment mode (subject to a 5% deduction for payment gateway charges).

REFUND POLICY

Mode of Refund

Refunds will be issued strictly as a credit in the form of a coupon code. This coupon code is for one-time use only and cannot be reapplied to any subsequent or separate orders. The coupon code holds a 1-year validity from the date of issuance and can be used at any time within that period.

Applicable Deductions

  • Non-Acceptance of Prepaid Orders: A total of ₹250 will be deducted to cover both the forward and reverse shipping costs of any order that is shipped back to our warehouse due to non-acceptance. The balance amount will be shared as a refund coupon code via email. No bank transfers or original payment source credits will be provided for undelivered and returned packages.
  • Misuse of Previous Coupon Codes: If a refund coupon code from a previous order is applied to a new order that you choose not to accept, that coupon code will expire permanently and cannot be reused. Please ensure that all COD or prepaid orders placed using coupon codes are accepted upon delivery.
  • Unconfirmed Online Transactions: For online prepaid transactions where funds are deducted from your card/wallet, but an order confirmation is not generated, please contact us before placing a new order so we can check if your transaction was captured. If you place a duplicate order before confirming with us, a 5% payment gateway charge will be deducted from the transaction amount before issuing a refund.
  • Waived Shipping Offers: For orders where shipping charges were originally waived as part of a promotional offer, a standard fee of ₹125 will be deducted from your refund coupon code to cover the initial warehouse-to-customer shipping cost.
  • Limit on Consecutive Returns: A customer who uses a refund code to place an order and subsequently returns that new order will only be eligible for a maximum of 2 sequential refund codes tracing back to the original purchase.
  • Free Shipping Policy Abuse: Free shipping offers applied to orders placed with refund coupon codes will face a deduction of ₹125 if the customer has placed more than 2 consecutive orders using a refund coupon code.
  • Token Amount Non-Refundability: Token amounts paid for Cash on Delivery orders cannot be refunded if the order is not accepted, is cancelled by the customer, or returns to our warehouse for any reason (a standard ₹250 deduction applies for the round-trip journey of the package). If the token amount paid for the COD order exceeds ₹250, the remaining balance will be sent via email as a refund coupon code.

Eligibility

  • All products sold on our website are eligible for return against a coupon code credit.
  • Damaged, used, or products returned without their original packaging are strictly not eligible for refunds. These items can either be sent back to you at an additional shipping cost of ₹125, or you may collect them in person from our warehouse.
  • Items whose return requests are not initiated within 48 hours or are not received by us within 5 days of approval, are completely ineligible for returns.
  • All our apparel products undergo multiple levels of quality control before shipment. If a product's style or look does not meet your personal expectations, a monetary refund will not be issued.

Refund Processing Time

  • Your refund coupon code will be processed within 3 working days from the day we receive the returned products or confirm your order cancellation.

  • The coupon code issued as a refund cannot be combined with any other promotional or offer codes when placing a new order.

DAMAGED PRODUCT RECEIVED

All our items undergo a strict 3-Level Quality Check and are packed with the utmost care. In rare cases where rough handling by our courier partners during transit results in damage, please follow these steps:

  1. Inform Within 48 Hours: Record an unboxing video of your package or take clear pictures of the product highlighting the specific damage. Email our support team within 48 hours of delivery at info@earthapparels.com with your proof attached for faster resolution. Our team will respond to your email within 48 hours.
  2. Reverse Pickup (India Only): Once your return is verified and approved, we will arrange a reverse pickup for your product at zero extra cost, typically attempted within 24 hours of confirmation. Please have the items packed and ready; failure to do so will result in the cancellation of the pickup, and you will have to ship the product back to us at your own expense.
  3. Resolution: Once the reverse pickup is successfully completed, we will dispatch an identical replacement product (subject to availability) or issue a full refund coupon code valid for 1 year. Cash or original payment method refunds will not be provided for damage or replacement cases.